Empowering Truck Drivers with IngestAI

Introduction

Established in 2015, Servired sp. z o.o. (https://servired-trans.com) has rapidly become one of Poland's (European Union) leading companies in freight forwarding and trucking services. Recognized for its remarkable business performance, the company received the Forbes Poland Diamonds Award in 2019, 2020, and 2021, as well as the Forbes Poland Family Business Award in 2019. Servired has also been featured in Gazele Biznesu, a prominent Polish business ranking.

Challenge

In recent years, Servired expanded its fleet and, consequently, the number of truck drivers. This increase led to a significant workload for dispatchers. As Europe's trucking industry operates on low margins, Servired has always focused on automating processes with innovative IT solutions. However, following the company's growth, dispatchers found it challenging to address all driver inquiries promptly. Drivers often sought answers within the company group, leading to wasted time as multiple drivers composed replies simultaneously. It was estimated that each question wasted a total of 30 minutes across all company drivers. Moreover, when drivers could not obtain the necessary information in a timely manner, it frequently resulted in costly errors and delivery delays.

The Solution

Dedicated to providing the highest level of service to its clients, Servired turned to IngestAI to develop an AI-powered Virtual Driver Assistant. This innovative solution addresses FAQs, accesses company-specific knowledge, and retrieves real-time information like delivery status and GPS positions.

Implemented in February 2023, the custom-built Virtual AI Driver Assistant now enables Servired drivers to obtain accurate and timely information pertaining to various topics, such as loading and unloading procedures, and compliance with tachograph regulations. Furthermore, the company can now analyze the history of requests and glean valuable insights, identifying areas where drivers struggle the most, and subsequently making improvements to its service offerings.

Results

After implementing IngestAI's AI-Powered Virtual Driver Assistant, Servired observed significant improvements in their operational efficiency and overall work environment. The results of this implementation are as follows:

1. Time Savings: The Virtual Driver Assistant effectively reduced the time wasted by drivers in seeking and providing answers to frequently asked questions. With instant access to relevant information, drivers were able to focus on their primary duties, leading to an estimated 80% reduction in time wasted on internal communication.

2. Improved Dispatcher Efficiency: By alleviating the burden of answering repetitive questions from drivers, dispatchers were able to concentrate more on their core responsibilities. As a result, they experienced a 30% increase in productivity and a reduction in errors associated with miscommunications.

3. Enhanced Driver Satisfaction: With the AI-Powered Virtual Driver Assistant at their disposal, drivers enjoyed quicker access to reliable information. This led to a 20% increase in driver satisfaction rates and an overall improvement in company morale.

4. Reduced Operational Costs: The reduction in time wasted through communication and the elimination of costly errors as a result of timely information delivery led to a direct decrease in operational costs of approximately 15%.

5. Improved Service Levels: With increased efficiency and reduced delays in deliveries, Servired's overall service level experienced significant growth. This helped them serve their clients better and further strengthened the company's reputation in the trucking industry.

6. Scalability: The AI-Powered Virtual Driver Assistant provided a scalable solution for Servired's communication challenges, allowing them to quickly adapt to growing demand without overloading their dispatchers.

By leveraging IngestAI's technology, Servired sp. z o.o. unlocked new levels of efficiency, cost reduction, and operational excellence, sustaining their position as a leading provider of freight forwarding and trucking services in Poland and the European Union.